Shipping Policy
Shipping Policy
Last updated: 23/12/2025
At Soma Ritual, we aim to process and ship orders in a timely and transparent manner. Please read our shipping policy carefully to understand how your order will be handled.
Order Processing
- All orders are processed within 1–2 business days after successful payment confirmation.
- Orders are not processed, shipped, or delivered on Sundays or public holidays.
- During high-demand periods, festivals, or promotional sales, processing times may be slightly extended.
Shipping & Delivery Timeline
- Once dispatched, orders are typically delivered within 3–7 business days, depending on your location.
- Delivery timelines may vary due to factors beyond our control, such as courier delays, weather conditions, or regional restrictions.
Please note that delivery timelines are estimates, not guarantees.
Shipping Coverage
- Currently, we ship within India only.
- We do not offer international shipping at this time.
Shipping Charges
- Shipping charges, if applicable, will be clearly displayed at checkout before payment.
- Any additional charges such as COD fees (if enabled in the future) will also be disclosed upfront.
Order Tracking
- Once your order is shipped, you will receive a tracking link via email or SMS (if applicable).
- Tracking information may take up to 24 hours to become active after dispatch.
Incorrect Address & Failed Delivery
- Please ensure that your shipping address, contact number, and pin code are entered correctly at checkout.
- Soma Ritual is not responsible for delays or non-delivery caused by incorrect or incomplete address details provided by the customer.
- In case an order is returned due to failed delivery attempts or incorrect address, re-shipping charges may apply.
Damaged or Missing Packages
- If your order arrives damaged or with missing items, please contact us within 48 hours of delivery with clear photos/videos of the package and products.
- Claims raised after this period may not be eligible for resolution.
Delays Beyond Our Control
We are not liable for shipping delays caused by:
- Courier partner issues
- Natural disasters or force majeure events
- Government regulations or lockdowns
- Incorrect customer information
Contact Us
For any shipping-related questions or concerns, please reach out to us at:
